Our Responsibilities to You
Our aim is to provide you with the best possible service. The people involved in your care will give their names and ensure that you know how to contact them. The doctor and the practice nurse both have their names on their consulting room doors.
We run an appointment system here at the practice. You will be given a time at which the doctor or nurse hopes to be able to see you. When it is time for you to go in to see the doctor or nurse, your name will appear on the call board in the waiting area, along with the room number.
You should not wait more than 30 minutes in the waiting area without receiving an explanation of the delay.
We will try to provide access to a doctor within half a day in cases of urgency. We will arrange a home visit as required for those patients who are too ill or infirm to be brought to the surgery.
We try to answer the telephone as quickly and efficiently as possible.
You should be able to speak to the doctor on the telephone after the morning clinic has finished.
If you have had tests or x-rays done which have been ordered by the practice, it is your responsibility to contact the surgery for your results. Please telephone us after 3.00pm. If you do not need a further appointment, we will advise you how and when to obtain your results.
We assure you that we constantly monitor the services provided to promote your good health and well being.
All patients are treated as individuals and partners in their healthcare, regardless of ethnic origin, cultural or religious beliefs.
We aim to give you full information about the services we offer. Every effort is made to ensure that you receive the information you require that directly affects your health and the care which is offered.
You have a right to see your health records, subject to limitations in the law. These are kept confidential at all times.
Your Responsibilities to Us
Please let us know if you change your name, address or telephone number.
Please do everything you can to keep your appointment, and tell us as soon as possible if you cannot do so. Otherwise other patients will have to wait longer.
Please only request a home visit when the person is too ill to leave their home.
Please keep your telephone call brief and try to avoid calling during peak morning time for non-urgent matters.
Test results take time to come back to us. Please do not ring before you have been asked to do so.
If you have had a test done which was ordered by the hospital, please contact the hospital, not the practice.
We ask that you treat all the practice staff with respect and courtesy.
All registered patients have a right to an appointment with a health care professional even if they have not been seen in the last three years. However, for patients aged 75 the timescale is 12 months.