If you are concerned, or have comments about the standard of service we provide, please make the practice manager Debra aware of your comments. If she is unaware of a problem, she is unable to deal with it.
Debra will be pleased to discuss any concerns that you may have in privacy and in confidence. You can also contact the Patient Advice and Liaison Service (PALS) on the following phone number 0161 604 5897.
We welcome any suggestions or discussions about the services provided in the practice. All of your comments are appreciated and we assure you that we constantly monitor the services provided to promote your good health and wellbeing.
If you feel the need to complain about any service you have received from the practice, please call at the reception desk and ask if the complaints manager Debra is available for you to speak to. She will be willing to discuss your problem in the hope of resolving the matter instantly. If you wish to put your complaint in writing please address your letter for the attention of the complaints manager Debra Pryce and it will be acknowledged by informing you the matter is receiving attention and will be fully investigated. When investigations have been completed you will then receive an invitation to come to the surgery at your convenience to try to resolve all matters causing the problem.
complaints patient leaflet.doc