Patient Triage Tool Posted or Updated on 9 Oct 2023

Requests to see, or speak to a clinician can be made by completing the online triage form, which can be accessed here florey.accurx.com/p/P85606

Any patient who does not have access to the internet or has difficulty will be able to contact our reception team. Patients are also able to use the online form to make enquiries about blood test results, chase referrals and other related issues to save them having to telephone the practice.

The main advantages of using the online triage system are:

• All urgent problems can be identified and dealt with appropriately with a call or an appointment.
• Simple requests that need telephone advice (or other information to be provided) can be addressed promptly.
• Symptoms that can be assessed and treated in particular clinics (e.g. by our nurse practitioners or clinical pharmacists) can be booked with the right person.
• If the GP/Nurse Practitioner needs to see you in person, they will book an appointment on a suitable day and make it for an appropriate amount of time (not limited to the historic 10 minute appointments).

Those who cannot use online forms because of difficulty with English, with reading or writing, or with using technology (smartphone, tablet or computer) can contact reception for assistance.

Patients with hearing difficulties; there will an opportunity to specify the preferred method of communication, and times that you are available. If the online system advises you to contact the practice immediately as your condition is more urgent then make the reception team aware of this when you telephone the practice and your issue will be handled appropriately.

To help ensure the telephone line to the practice is as accessible as possible for the more urgent cases we are asking all patients who have a smartphone, tablet, laptop or PC to use the online forms rather than telephoning and getting the reception team to complete them – ringing the surgery and speaking to a receptionist  does not mean it will be dealt with any quicker.With the new online system we will deal with all requests within 2 working days.